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Frequently Asked Questions
Shipping and Delivery
Delivery for all our products takes between 5 to 15 business days from the time of order, depending on your location. You’ll receive a tracking code after shipping to monitor your delivery at any time.
If you haven’t received your order yet, don’t hesitate to contact us—we’ll immediately resolve any delivery issues.
We will send you a confirmation email at the time of shipping that includes the tracking code, allowing you to monitor your delivery at any time. Please check your email to track the shipment. If, for any reason, you can’t find the email, don’t worry—contact us, and we’ll provide you with all the necessary information on your order’s delivery status.
No. We do not save or store credit card numbers. You will only be charged for a single purchase, and no additional charges will be made without your consent.
No. All prices shown on our website already include VAT and any other applicable taxes. You won’t be charged any extra fees at the time of delivery.
Yes. We ship worldwide. During checkout, you will see the shipping costs (if not free) and the estimated delivery times for your destination.
Do you have to exchange or return a product?
Returns and Refunds
You can return purchased products within 100 days of delivery.
Delivery delays are very rare. But don’t worry—in the unlikely event this happens, all our shipments are insured against damage, delay, or loss. Contact us, and we’ll resolve your issue as quickly as possible.
Shipping errors are very rare. Please contact us right away, and we’ll provide you with all the instructions to obtain a free replacement as quickly as possible.
Damage is very rare. But don’t worry—in the unlikely event this happens, all our shipments are insured against damage, delay, or loss. Contact us immediately, and we’ll provide you with all the instructions to receive a free replacement as quickly as possible.
Contact us right away, and we’ll provide you with all the necessary instructions to return the product and ship it back to our warehouses for an exchange or refund.
Please contact us as soon as possible, and we’ll do our best to update the address before the order is shipped.
Please contact us as soon as possible, and we’ll do our best to update the address before the order is shipped.
Unfortunately, no. Our products are unique; once they are sold out, you should wait for them to restock. You can subscribe to our back-in-stock service to get notified when the items are back in stock before anyone else.
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Company Details
Solid Commerce SRL
Via Leonardo Da Vinci 30
65124 Pescara
VAT Number: IT02311890681
Europe: +44 7557-7057669
United States and Canada: +1 (888) 989-5233